"Kenyatta University has an established Public Complaints Handling Procedure whose objective is to enhance Customer Satisfaction through improvement of service delivery.
The University therefore requires all staff and students to familiarize themselves with the Customer Complaints Handling Procedure (Whose link is provided below) in order to effectively address customer complaints.
Thank you.
Director QMS
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Disclaimer: This e-mail and attachments are confidential and may be privileged and protected from discovery or disclosure. If you are not the intended recipient, be aware that any disclosure, copying, dissemination or use of this e-mail or any attachments is prohibited. If you have received this e-mail in error, please notify the sender immediately and erase all copies of the message and its attachments. Any views expressed are those of the individual sender(s) and may not necessarily reflect the views of the Kenyatta University.